Privacy Policy

When you create an account, upload content, contact us directly, or otherwise use the Platform, you may provide some or all of the following information:

• Account and profile information, such as name, age, username, password, language, email, phone number, social media account information, and profile image.

• User-generated content, including comments, photographs, images, audio recordings, videos, text, and thumbnails that is created with or uploaded to the Platform (“User Content”) and the associated metadata, such as when, where, and by whom the content was created. If you apply an effect to your User Content, we may collect a version of your User Content that does not include the effect.

• Information, including text, images, and videos, found in your device, with your permission. For example, if you choose to initiate information sharing with a third-party platform, or choose to paste content from the clipboard onto the Platform, we access this information stored in your clipboard in order to fulfill your request.

• Purchase information, including payment card numbers or other third-party payment information (such as PayPal) where required for the purpose of payment, and billing and shipping address. We also collect your transaction and purchase history on or through the Platform.

• Your choices and communication preferences.

• Information to verify an account such as proof of identity or age.

• Information in correspondence you send to us, including when you contact us for support.

• Information you share through surveys or your participation in challenges, research, promotions, marketing campaigns, events, or contests such as your gender, age, likeness, and preferences.

• Social Media Information, we may have pages on social media sites like Instagram, Facebook, Medium, Twitter, TikTok, YouTube and LinkedIn. When you interact with our social media pages, we will collect Personal Information that you elect to provide to us, such as your contact details. In addition, the companies that host our social media pages may provide us with aggregate information and analytics about our social media activity.

We may receive the information described in this Privacy Policy from other sources, such as:

• If you choose to sign-up or log-in to the Platform using a third-party service such as Facebook, Twitter, Instagram, Apple or Google, or link your Flowcraft account to a third-party service, we may collect information from the service–for example, your public profile information (such as nickname), email, and contact list.

• Advertisers, measurement and other partners share information with us about you and the actions you have taken outside of the Platform, such as your activities on other websites and apps or in stores, including the products or services you purchased, online or in person. These partners may also share information with us, such as mobile identifiers for advertising, hashed email addresses and phone numbers, and cookie identifiers, which we use to help match you and your actions outside of the Platform with your Flowcraft account.

• We may obtain information about you from certain affiliated entities within our corporate group, including about your activities on their platform.

We automatically collect certain information from you when you visit, use, and interact with the Platform. We may receive the following information about your visit, use, or interactions: including internet or other network activity information such as your IP address, geolocation-related data, unique device identifiers, browsing and search history (including content you have viewed in the Platform), and Cookies.

• Usage Information. We collect information regarding your use of the Platform and any other User Content that you generate through or upload to our Platform. 

• Device Information. We collect certain information about the device you use to access the Platform, such as your IP address, user agent, mobile carrier, time zone settings, identifiers for advertising purposes, model of your device, the device system, network type, device IDs, your screen resolution and operating system, app and file names and types, keystroke patterns or rhythms, battery state, audio settings and connected audio devices. We automatically assign you a user ID and may assign a device ID. Where you log-in from multiple devices, we will be able to use information such as device ID or user ID to identify your activity across devices. We may also associate you with information collected from devices other than those you use to log-in to the Platform.

• Image and Audio Information. We may collect information about the videos, images and audio that are a part of your User Content, such as identifying the objects and scenery that appear, the existence and location within an image of face and body features and attributes, the nature of the audio, and the text of the words spoken in your User Content. We may collect this information to enable special video effects, transcription, for content moderation, for demographic classification, for video editing recommendations, and for other non-personally-identifying operations.

• We may collect biometric identifiers and biometric information as defined under U.S. laws, such as faceprints and voiceprints, from your User Content. Where required by law, we will seek any required permissions from you prior to any such collection.

• Metadata. When you upload or create User Content, you automatically upload certain metadata that is connected to the User Content. Metadata describes other data and provides information about your User Content that will not always be evident to the viewer. For example, in connection with your User Content the metadata can describe how, when, where, and by whom the piece of User Content was created, collected, or modified and how that content is formatted. It also includes information, such as your account name, that enables other users to trace back the User Content to your user account. Additionally, metadata includes data that you choose to provide with your User Content, e.g., any hashtags used to mark keywords to the video and captions.

• Usage Data. We may automatically collect information about your use of the Platform, such as the types of content that you upload, view, or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, computer connection, IP address, and the like.

• Cookies. We and our service providers and business partners use cookies and other similar technologies (e.g., web beacons, flash cookies, etc.) (“Cookies”) to automatically collect information, measure and analyze how you use the Platform, including which pages you view most often and how you interact with content, remember your preferences, enhance your experience using the Platform, improve the Platform, provide you with advertising, and measure the effectiveness of advertisements and other content. We and our partners also use Cookies to promote the Platform on other platforms and websites. Cookies enable the Platform to provide certain features and functionality. The Cookies used by Flowcraft may include the following:
  
  Cookies can remain on your computer or mobile device for different periods of time. Some cookies are "session cookies", meaning that they exist only while your browser is open and are deleted automatically once you close your browser or application.
  
  Other cookies are "persistent cookies", meaning that they survive after your browser or application is closed. When you return to that website or application (or visit other websites or applications that use the same cookies) the website or applicationprovider or its service providers can recognise the persistent cookies they have set and recognise your browsing device.
  
  Local storage files are created by apps and websites to store information locally on your device. They are very similar to cookies, but can have slightly different properties. For example, local storage can be used to store more information and can be stored in a different location on your device to cookies. Other examples of local storage file use includes saving components of the User Content shared with the Company to generate Company Elements (as defined in the Terms of Service) or to improve user visual experience. Local storage is normally used to speed up app and site functionality and remember your preferences.
  
  SDKs are pieces of code that enable data to be collected about your device, network and interaction with a website. Like cookies, they generally operate by assigning your device a unique number.
  
  Web beacons are very small images or small pieces of data embedded in images, also known as “pixel tags” or “clear GIFs,” that can recognize Cookies, the time and date a page is viewed, a description of the page where the pixel tag is placed, and similar information from your computer or device.
  
  To learn how to disable certain Cookies, see the “Your Choices” section below.Analytics. We also use a variety of online analytics products that use cookies to help us analyze how users use our Platform and enhance your experience when you use the Platform. In addition to the tracking technologies we place, other companies may set their own Cookies or similar tools when you use our Platform. This includes third party analytics services (“Analytics Services”), such as Google Analytics, New Relic and Mixpanel, that we may engage to help analyze how users use the Platform. We may receive reports based on these parties’ use of these tools on an individual or aggregate basis. We use the information we get from Analytics Services only to improve our Platform. The information generated by the Cookies or other technologies about your use of our Platform (the “Analytics Information”) is transmitted to the Analytics Services. The Analytics Services use Analytics Information to compile reports on user activity. The Analytics Services may also transfer information to third parties where required to do so by law, or where such third parties process Analytics Information on their behalf. Each Analytics Services’ ability to use and share Analytics Information is restricted by such Analytics Services’ Terms of Service and Privacy Policy. By using our Platform, you consent to the processing of data about you by Analytics Services in the manner and for the purposes set out above. For a full list of Analytics Services we use, please contact us at support@flowcraft.ai For more information on how Google Analytics collects and processes data, please visit: https://policies.google.com/technologies/partner-sites.‍

We share the categories of personal information, including User Content, listed above with service providers and business partners to help us perform business operations and for business purposes, including providing the Platform services, research, payment processing and transaction fulfillment, database maintenance, administering contests and special offers, technology services, deliveries, sending communications, advertising and marketing services, analytics, measurement, data storage and hosting, disaster recovery, search engine optimization, and data processing. These service providers and business partners may include:

• Payment processors and transaction fulfillment providers, who may receive the Information You Provide, Information From Other Sources, and Automatically Collected Information but who do not receive your message data, which may include the following third-party payment providers/processors: PayPal (https://www.paypal.com/us/webapps/mpp/ua/privacy-full) and Stripe (https://stripe.com/en-ie/privacy).

• Customer and technical support providers, who may receive the Information You Provide, Information From Other Sources, and Automatically Collected Information.

• Advertising, marketing, and analytics vendors, who may receive the Information You Provide, Information From Other Sources, and Automatically Collected Information but would not receive your payment information or message data.

• Third-party transcription and transcription analysis service providers who may receive audio from your User Content. Segments of such transcripts may be uploaded to other third-party vendors (such as OpenAI) for analysis.

We may share all of the Information We Collect in connection with a substantial corporate transaction, such as the sale of a website, a merger, consolidation, asset sales, or in the unlikely event of bankruptcy.

We may disclose any of the Information We Collect to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims, or government inquiries, and to protect and defend the rights, interests, safety, and security of the Platform, our affiliates, users, or the public. We may also share any of the Information We Collect to enforce any terms applicable to the Platform, to exercise or defend any legal claims, and comply with any applicable law. 

We may share your information for other purposes pursuant to your consent or at your direction.

We may partner with third-party services (such as Facebook, Instagram, Twitter, Apple and Google) to offer you a seamless sign-up, log-in, and content-sharing experience. We may share information about you with these third-party services if you choose to use these features. For example, the services may receive information about your activity on the Platform and may notify your connections on the third-party services about your use of the Platform, in accordance with their privacy policies. If you choose to allow a third-party service to access your account, we will share certain information about you with the third party. Depending on the permissions you grant, the third party may be able to obtain your account information and other information you choose to provide.

You should use caution in disclosing personal information while using the Platform. We are not responsible for the information you choose to submit.